Automotive support that handles the full ownership experience — not just the sale.

Dedicated multilingual support teams for automotive brands and dealer networks who need coverage across sales inquiries, after-sales service, warranty claims, and connected vehicle support.
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Automotive support that handles the full ownership experience — not just the sale.

Dedicated multilingual support teams for automotive brands and dealer networks who need coverage across sales inquiries, after-sales service, warranty claims, and connected vehicle support.

Book a 15-min Fit Check
Request a Quote
PROBLEM

The automotive CX gap that costs you service revenue and loyalty.

Customers research online for months. They buy in one conversation. Then — after the sale — they struggle to get a timely answer about their first service appointment, a warranty question, or a connected car feature that isn’t working.

The gap between buying experience and ownership experience is one of the most underinvested areas in automotive. Brands that close it retain more customers, sell more service packages, and generate more referrals.

We bridge that gap — with multilingual agents trained on your product, processes, and brand standards.

PROBLEM

The automotive CX gap that costs you service revenue and loyalty.

Customers research online for months. They buy in one conversation. Then — after the sale — they struggle to get a timely answer about their first service appointment, a warranty question, or a connected car feature that isn’t working.

The gap between buying experience and ownership experience is one of the most underinvested areas in automotive. Brands that close it retain more customers, sell more service packages, and generate more referrals.

We bridge that gap — with multilingual agents trained on your product, processes, and brand standards.

OUTCOMES

What automotive brands and dealer networks hire us for.

1

Handle sales and configuration inquiries across markets

Customers want answers about specs, availability, financing, and lead times — in their language, in real time. We provide pre-sale chat and email that converts inquiries into qualified showroom visits and online sales.

2

After-sales and service booking support

Service reminders, booking confirmations, rescheduling, warranty questions, recall notifications — high volume, high stakes for retention. We handle this at scale so your service centers focus on the workshop, not the inbox.

3

Warranty and claims coordination

Warranty queries are complex, compliance-sensitive, and frustrating when handled poorly. Agents trained on your terms, documentation requirements, and escalation paths — every claim handled consistently and closed faster.

4

Connected car and EV technical support

Software updates, charging infrastructure questions, app connectivity, telematics queries — the EV ownership experience creates a new support category that traditional dealer networks weren’t built for.

5

Fleet and B2B account management

Fleet operators need bulk orders, service coordination across locations, account management queries, and reporting. Dedicated B2B support tiers with appropriate SLAs and reporting.

6

Multilingual European market coverage

Operating in Germany, France, Spain, Italy, Turkey, MENA? Your customers want support in their language. 14+ languages — no separate regional teams needed.

WHO IT'S FOR

Who it's for

OEM and National Sales Companies

Consistent quality and brand voice across every market — without building 12 separate support teams.

Dealer Groups and Networks

Centralized support operations with consistent standards and escalation paths back to individual dealers.

EV and Mobility Brands

Full EV customer journey — from pre-purchase through charging support, software updates, and renewal decisions.

Fleet Management and Leasing

B2B support at scale — account queries, vehicle configuration, service scheduling, and reporting.

OPERATIONS INCLUDED

Product and technical training tailored to your models and services

CRM integration: Salesforce, Zendesk, CDK, Dealertrack

Sales inquiry and lead qualification workflows

After-sales booking and warranty escalation paths

documented pre-launch

14+ languages across European and international markets

Weekly reporting:

CSAT, inquiry volume by category, response time, escalation rate

Let’s map your support gaps across the ownership journey.

Book a 15-min Fit Check
Request a Quote

Let’s map your support gaps across the ownership
journey.

Book a 15-min Fit Check
Request a Quote