Effective Date: May 27, 2026
Last Updated: May 27, 2026
Workanova d.o.o. (“Workanova,” “we,” “us,” or “our”) is committed to protecting the privacy and personal data of visitors to our website www.workanova.com (the “Website”), our clients, prospective clients, and other individuals who interact with us.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data.
1. Who We Are
Workanova d.o.o. is a managed customer support company registered in the Republic of Serbia, with offices at BIGZ, Bulevar vojvode Mišića 17, Belgrade, Serbia.
For any questions related to this Privacy Policy or your personal data, you can contact us at:
- Email: office@workanova.com
- Phone: +381 11 4022 880
- Address: BIGZ, Bulevar vojvode Mišića 17, Belgrade, Serbia
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide Directly
- Contact information: name, email address, phone number, company name, and job title — when you fill out a contact form, request a quote, or book a call.
- Communication content: the content of messages you send us via email, contact forms, or other communication channels.
- Job application data: CV/resume, cover letter, and any other information you provide when applying for a position.
2.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
- Usage data: pages visited, time spent on pages, referring website, click paths, and other interaction data.
- Cookie data: information collected through cookies and similar tracking technologies (see Section 7 below).
2.3 Information from Third Parties
- Analytics providers: aggregated and pseudonymized data from services such as Google Analytics.
- Social media platforms: publicly available information from LinkedIn or other professional networks, when relevant to a business inquiry.
3. How We Use Your Personal Data
We process personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries and providing quotes | Legitimate interest / Pre-contractual measures |
| Managing client relationships and delivering services | Performance of a contract |
| Sending relevant business communications and updates | Legitimate interest / Consent |
| Processing job applications | Consent / Pre-contractual measures |
| Analyzing website usage and improving our Website | Legitimate interest / Consent |
| Ensuring website security and preventing fraud | Legitimate interest |
| Complying with legal obligations | Legal obligation |
4. How We Share Your Data
We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only when necessary:
- Service providers: hosting providers, email service providers, analytics platforms, and CRM tools that help us operate our Website and business — all bound by data processing agreements.
- Professional advisors: legal, accounting, and compliance advisors, where required.
- Legal authorities: when required by applicable law, regulation, court order, or governmental request.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.
5. International Data Transfers
Workanova is based in Serbia. If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data protection laws, please be aware that your data may be transferred to and processed in Serbia.
Where we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Contact form inquiries: retained for up to 24 months from last interaction, unless a business relationship is established.
- Client data: retained for the duration of the contractual relationship and for up to 5 years afterwards, as required by applicable law.
- Job applications: retained for up to 12 months after the conclusion of the recruitment process, unless you consent to longer retention.
- Analytics data: aggregated and anonymized data may be retained indefinitely. Identifiable data is retained for up to 14 months.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience, analyze traffic, and understand how visitors interact with our content.
Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Website to function (e.g., session management, cookie consent preferences) | Session / up to 12 months |
| Analytics | Help us understand how visitors use the Website (e.g., Google Analytics) | Up to 14 months |
| Functional | Remember your preferences and settings (e.g., language) | Up to 12 months |
| Marketing | Used to deliver relevant content and measure campaign effectiveness (e.g., LinkedIn Insight Tag, Meta Pixel) | Up to 24 months |
You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.
8. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure: request deletion of your personal data, subject to legal retention requirements.
- Right to restriction: request that we limit the processing of your data in certain circumstances.
- Right to data portability: receive your data in a structured, commonly used, and machine-readable format.
- Right to object: object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at office@workanova.com. We will respond to your request within 30 days.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia (www.poverenik.rs), or the relevant supervisory authority in your jurisdiction.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, regular security assessments, and staff awareness training.
While we take all reasonable precautions, no method of data transmission or storage is completely secure. If you have concerns about the security of your data, please contact us immediately.
10. Third-Party Links
Our Website may contain links to third-party websites, including social media platforms, partner websites, and integration providers. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Workanova d.o.o.
- BIGZ, Bulevar vojvode Mišića 17
- Belgrade, Serbia
- Email: office@workanova.com
- Phone: +381 64 64 83 180
