The World Cup
Will Expose Your
Support Operation.

48 teams. 104 matches. 39 days. If your player support cannot handle the spike, it was already broken before the tournament started. Use this as the moment to finally build the operation you should have had all along.

+300%

Chat Volume

On match days vs. baseline

+250%

Ticket Volume

During peak tournament periods

+400%

Payment Issues

Deposits + withdrawals surge

Book a Readiness Call

See how we get you ready in 3-4 weeks

The World Cup Will Expose Your Support Operation.

48 teams. 104 matches. 39 days.

If your player support cannot handle the spike, it was already broken before the tournament started. Use this as the moment to finally build the operation you should have had all along.

  • +300% Chat Volume
    On match days vs. baseline
  • +250% Ticket Volume
    During peak tournament periods
  • +400% Payment Issues
    Deposits + withdrawals surge
Book a Readiness Call
See how we get you ready in 3-4 weeks
THE PROBLEMS

The Problems the World Cup
Will Amplify

These are not World Cup problems. These are year-round problems that the tournament turns into a crisis.

Problem

What Happens During the WC

What It Really Means
First Response Time
 2 min FRT on a Tuesday becomes 8 min on match day.
Players betting live will not wait.		 Your FRT was already too slow.
The World Cup just makes it visible.
Payment Processing
 Deposits before kickoff. Withdrawals after wins.
Manual approvals create a queue that cascades for hours.		 If manual processing slows you down now, 4x volume breaks it.
Quality Assurance
 Under pressure, agents rush. Errors multiply.
No QA system means no way to catch it.		 If you have no QA now, you will not have one during the World Cup.
VIP Experience
 Your highest-value players sit in the same queue as everyone else.
One slow response and they deposit elsewhere.		 1 bad VIP interaction = quiet churn. No complaint.
Just declining numbers 3 months later.
Team Morale
 Burned out agents were burned out before the tournament.
The World Cup pushes them over the edge.		 Agent turnover during a peak event is the most expensive failure mode.

The 3 Bottlenecks
Nobody Talks About

Problem

What Happens During the WC

What It Really Means
First Response Time
 2 min FRT on a Tuesday becomes 8 min on match day.
Players betting live will not wait.		 Your FRT was already too slow.
The World Cup just makes it visible.
Payment Processing
 Deposits before kickoff. Withdrawals after wins.
Manual approvals create a queue that cascades for hours.		 If manual processing slows you down now, 4x volume breaks it.
Quality Assurance
 Under pressure, agents rush. Errors multiply.
No QA system means no way to catch it.		 If you have no QA now, you will not have one during the World Cup.
VIP Experience
 Your highest-value players sit in the same queue as everyone else.
One slow response and they deposit elsewhere.		 1 bad VIP interaction = quiet churn. No complaint.
Just declining numbers 3 months later.
Team Morale
 Burned out agents were burned out before the tournament.
The World Cup pushes them over the edge.		 Agent turnover during a peak event is the most expensive failure mode.

1

Manual Bonus Issuance

Players expect instant activation. Verification is manual. During peak volume, what normally takes minutes takes hours. Every delay generates more tickets, creating a feedback loop that drowns the queue.

2

KYC Verification Cascading Delays

Unverified players cannot withdraw. KYC backlogs during high volume mean frustrated players flooding chat asking why their money is locked. This does not clear itself.

3

Payment Approval Queue Explosion

Deposits surge before matches. Withdrawals surge after. The approval queue that was manageable at 1x volume becomes a wall at 4x. Every hour of delay erodes trust.

At Workanova, we train agents to resolve these directly:

Bonus checks, KYC issues, payment escalations. Instead of bouncing them back to your internal team.

What Workanova
Builds For You

We do not send you agents and hope for the best. We build the machine and we run it.

What You Get

How It Works
24/7 multilingual player support
 Dedicated agents covering your channels around the clock. EN, ES, FR, DE, IT, PT, JP, RU, AR and more.
QA governance
 QA scorecards, calibration sessions, weekly coaching. Agents improve every month, not just survive.
VIP separate handling
 Senior agents with tone training. Priority routing. Your VIPs never sit in the general queue.
SLA tracking and reporting
 Weekly dashboards from day one. You always know FRT, resolution time, CSAT, backlog status
Structured escalation paths
 Every case has an owner. Bonus, KYC, payments, complaints -- documented and tracked.
Go-live in 3-4 weeks
 Not months. We have done this hundreds of times. Scope, build, train, launch.

What Workanova Builds For You

We do not send you agents and hope for the best. We build the machine and we run it.

What You Get

How It Works
24/7 multilingual player support
 Dedicated agents covering your channels around the clock. EN, ES, FR, DE, IT, PT, JP, RU, AR and more.
QA governance
 QA scorecards, calibration sessions, weekly coaching. Agents improve every month, not just survive.
VIP separate handling
 Senior agents with tone training. Priority routing. Your VIPs never sit in the general queue.
SLA tracking and reporting
 Weekly dashboards from day one. You always know FRT, resolution time, CSAT, backlog status
Structured escalation paths
 Every case has an owner. Bonus, KYC, payments, complaints -- documented and tracked.
Go-live in 3-4 weeks
 Not months. We have done this hundreds of times. Scope, build, train, launch.

Your Saturday Night:
Before vs. After

WITHOUT WORKANOVA

Chat queue: 23 people waiting
Average wait: 4 minutes
VIP complaint sitting for 15 minutes
No QA -nobody checks procedure
Friday backlog still not cleared
Trustpilot:another 2-star review

WITH WORKANOVA

First response: under 30 seconds
VIP tickets: separate queue, senior agent
Payment escalation: resolved in minutes
QA team reviewed 20 conversations today
Backlog: zero. Cleared before the weekend
CSAT trending up month over month
This is not a World Cup scenario. This is a normal weekend. Now imagine what happens when the World Cup multiplies everything by 4.

How We Get You Ready:
3-4 Weeks

Week 1

Scope

Align on channels, languages, coverage hours, SLAs. We ask the questions your current setup probably never answered. Proposal within days.

Week 2

Build

Workflows, escalation paths, QA framework, tool integration. Zendesk, Intercom, LiveChat -- we work inside your stack. Everything documented.

Week 3

Train

Agents go through product training, not just scripts. Bet settlement. Payment protocols. VIP handling. Shadow shifts with real tickets.

Week 4

Go Live

Agents operational. QA monitoring active. Weekly reporting starts. You see the dashboard on day one.

Month 2+

The system compounds. QA scores go up every month. Agents improve through weekly coaching. Escalation paths get tighter. The operation keeps getting better.

Your Saturday Night: Before vs. After

Most outsourcing takes months. We've built a structured launch process that gets you live fast — with governance from day one.

WITHOUT WORKANOVA

Chat queue: 23 people waiting
Average wait: 4 minutes
VIP complaint sitting for 15 minutes
No QA -nobody checks procedure
Friday backlog still not cleared
Trustpilot:another 2-star review

WITH WORKANOVA

First response: under 30 seconds
VIP tickets: separate queue, senior agent
Payment escalation: resolved in minutes
QA team reviewed 20 conversations today
Backlog: zero. Cleared before the weekend
CSAT trending up month over month

How We Get You Ready: 3-4 Weeks

Week 1

Scope

Align on channels, languages, coverage hours, SLAs. We ask the questions your current setup probably never answered. Proposal within days.

Week 2

Build

Workflows, escalation paths, QA framework, tool integration. Zendesk, Intercom, LiveChat -- we work inside your stack. Everything documented.

Week 3

Train

Agents go through product training, not just scripts. Bet settlement. Payment protocols. VIP handling. Shadow shifts with real tickets.

Week 4

Go Live

Agents operational. QA monitoring active. Weekly reporting starts. You see the dashboard on day one.

Month 2+

The system compounds. QA scores go up every month. Agents improve through weekly coaching. Escalation paths get tighter. The operation keeps getting better.
OFF THE RECORD

What Operators
Tell Us

"We know our support is not good enough. We just never had the reason to fix it."
"We tried outsourcing before and it was worse. No QA. No governance. We gave up on it."
"We keep losing VIP players and we can see it in the numbers, but we do not know where to start."

Workanova is not that kind of outsourcing.

We build the machine - QA scorecards, calibration sessions, escalation documentation, weekly reporting -- and we run it.

Every month the numbers improve.

OFF THE RECORD

What Operators Tell Us

"We know our support is not good enough. We just never had the reason to fix it."
"We tried outsourcing before and it was worse. No QA. No governance. We gave up on it."
"We keep losing VIP players and we can see it in the numbers, but we do not know where to start."

Workanova is not that kind of outsourcing.

We build the machine - QA scorecards, calibration sessions, escalation documentation, weekly reporting - and we run it.

Every month the numbers improve.

The Clock is Running

00

days

:
00

hours

:
00

minutes

:
00

seconds

FIFA World Cup 2026 starts June 11.

Workanova onboarding takes 3-4 weeks.
If you start now, you are ready before the first match. If you wait until May, you are already behind.

Stop Patching. Start Building.

The World Cup does not create problems. It exposes the ones that were already there. Build the support operation you actually need - for the tournament and for everything after.
Book a 15-Min Readiness Call
Get a Custom Proposal
  • 2014
    Since
  • 20 +
    Brands
  • 10 +
    Languages
  • 24 / 7 / 365
    Support
  • Go Live
    In 3-4 Weeks
HOW IT WORKS

From call to go-live in 3–4 weeks

Most outsourcing takes months. We've built a structured launch process that gets you live fast — with governance from day one.

Step 1

Fit & Scope
(Week 1)

We ask the right questions. You get clarity.

ICP, channels, languages, coverage hours, SLA targets, success metrics — we align on everything before anything starts.

Deliverable: Scope document + pricing proposal

Step 2

Setup & Governance (Week 2)

We build the machine.

Workflows, escalation paths, QA framework, reporting cadence, tool integrations, knowledge base structure — all documented.

Deliverable: Operations playbook + integrations ready

Step 3

Team Launch
(Weeks 3–4)

Your team goes live. Trained and ready.

Agent onboarding, product training, shadow shifts, QA calibration, and go-live planning. We don't "soft launch."
We launch ready.

Deliverable: Team operational + first tickets handled

Step 4

Optimize & Scale (Ongoing) 

Continuous improvement. Not continuous excuses.

Weekly reporting, QA coaching, backlog reviews, escalation audits. We scale when you need it — up or down.

Weekly reports + monthly ops reviews
INTEGRATIONS

Built into your stack

We don't force new tools. We integrate with what you already use and keep reporting consistent across teams.

  • NuxGame is a trusted iGaming software provider delivering all-in-one platform solutions, services, and integrations for online casino and sportsbook
  • SoftGamings has been a leading iGaming developer, offering its customers Turnkey and White Label Casino solutions, all top game and payment providers under a single integration, licensing and banking solutions and much more

Don't see your tool? We adapt to your stack — always.