We Build Player Support Teams That Operators Trust

Since 2014, Workanova has been the operational backbone behind some of the fastest-growing iGaming brands. We are not a generic call center. We are a managed support partner built specifically for this industry.
ABOUT US

Core Services

Pick what you need — or combine into a dedicated team model. Every service includes SLA targets, QA governance, and weekly reporting.

What We Do

We build, train, and manage dedicated player support teams for iGaming operators. Live chat, email, ticket handling, inbound and outbound calls, player retention, KYC and payments support, VIP management. End to end. Your players talk to our people, but they feel like they are talking to your brand.

Why We Exist

Most operators face the same problem: scaling support without destroying quality. You either hire internally and burn through cash and time, or you outsource to a generic BPO that does not understand the difference between a bonus complaint and a KYC escalation.

Workanova exists because iGaming operators deserve a partner that speaks their language, literally and operationally. We know what CSAT means in the context of a sportsbook. We understand why first-response time matters differently during a live event versus a Tuesday morning. That specificity is what sets us apart.

2014

Since

Operating in iGaming support

20 +

Brands

Served across verticals

14 +

Languages

EN, ES, FR, DE, IT, PT, JP, RU, AR +

24/7/365

All year long

Coverage, no gaps

How We Work

Every engagement starts the same way: we listen. We map your support operations, understand your player base, learn your tone of voice, and then build a team around those requirements. Not the other way around.

  • Week 1 - Discovery

    Requirements gathering, volume analysis, shift planning, financial proposal.

  • Week 2 - Setup

    Contract signing, recruitment launch, tool access, process documentation.

  • Week 3-4 - Training & Go-Live

    Product training, soft skills, brand voice alignment, shadowing, then live operations with QA oversight.

Leadership

Andrija - Founder & CEO

Built Workanova from a single-client operation into a multi-brand support house serving operators across Europe, LATAM, and Asia. Hands-on. Still reviews QA reports weekly.

Milica - Co-CEO

Runs recruitment, onboarding, retention, and culture. Responsible for building teams that stick around, which in BPO is half the battle.

Ready to see what dedicated iGaming support looks like?

Talk to us. No pitch deck, no fluff. Just a straight conversation about what you need and whether we are the right fit.
Talk to Us

Ready to see what dedicated iGaming support looks like?

Talk to us. No pitch deck, no fluff. Just a straight conversation about what you need and whether we are the right fit.
Talk to Us