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Beyond Customer Service

We literally create a special team exclusively dedicated to you. Through efficient customer support, effective sales and strong back office we bring you a team with an approach tailored to your specific business needs, so you can have your own outsourced office and peace of mind.

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Shortlisted Best Customer Service Provider by Sigma World Gaming Festival Balkans & CIS 2022
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Shortlisted Best Corporate Service Provider by Sigma World Gaming Festival Balkans & CIS 2023
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3 Boxes
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Hassle Free
HR
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Industry
Experience
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60% Saving On
Costs
Section 2
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About Us And Our Expertise

Our company has been managing outsourcing services which include sales, back-office and customer support since 2014. Our main goal is to provide the best quality human resources to our clients through individual and detailed approach making sure that it will bring the desired success. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

FINTECH

100%

E-COMMERCE

100%

ONLINE GAMBLING

100%
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Some services we offer

Some Of The
Services We Offer

We take care of all details in order to ensure the best performance of our teams and we guarantee for the quality of services that we offer. We have developed business strategies that will bring your personal outsourcing needs to a higher level.

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Some services we offer

Platforms and solutions we collaborate with

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Section 4 - Steps

Client Onboarding

Negotiation (Week 1)

During the first week, we ensure to collect necessary information from you, set objectives, and prepare a financial proposal

Contracting (Week 2)

During the second week, we sign the contract, prepayment of the security deposit, defining processes, and HR engagement

Office Setup (Week 3)

During the third week, we continue with HR sourcing and selection, office furnishing, and IT setup

Go Live (Week 4)

During the fourth week, we close HR final recruitment of the team, training, education, and fine-tuning of the group

Section 5 - Testimonials
Section 6 - Pricing

Call Center
Solution Pricing

Small Dedicated team

Many companies start building their remote teams with this package
  • Dedicated Agents
  • Your dedicated office space
  • Multilingual support
  • 24/7 coverage
Section 7 - Bloks
Section 8 - Gallery

Industry events we attend.

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Section 9 - FAQ

FAQ

It all depends on the size of the team, languages they speak, hours of operation or if you prefer a small team without a team leader or with a team leader. You can check our pricing model here.
Our outsourcing model is structured on a Pay per-seat basis. This means that a particular customer service seat is equal to a number of €
It all depends on the team's structure, but in general, we can assemble a team of 10 in a timeframe of 4-5 weeks and go live with the project.
We support more than 10+ languages with the most demanding English, Spanish, French, Italian, German, Portuguese, Japanese, Russian, and Arabic. Additionally, we can facilitate some of the exotic languages.
Our office locations are in the very city center of Belgrade.
You can visit your team at any point in time. It is important to visit us, especially during the Go-live date where you can meet the team, introduce your brand and provide necessary information about your product, services, and processes.
It all depends on your requirements. Every project is tailored to our customer needs. We are working around the clock. This means that you and your customers will be covered non-stop, 24/7 if that is what you are looking for.
Section 10 - Contact

CONTACT US