PRICING

Pricing built around your operation, not a fixed package

Every operation is different. Coverage hours, languages, team size, channels — your price reflects your actual needs. No packages you have to squeeze into.
Pricing Hero

How pricing works

Your investment has two components:
Engaged Personnel Costs — the actual cost of your dedicated agents and team lead
Workanova Fee Per Seat — our management, QA, reporting, and operations fee Both are transparent and fixed monthly. No surprises.

What affects the price

Languages required — each language market has different talent costs
Coverage hours — office hours vs extended vs 24/7
Volume and channels — chat, email, ticket, or combination
Team size — number of agents and whether a team lead is dedicated
Service scope — 1st line only, or with 2nd line and QA cadence

What's always included

Dedicated Project Manager (your single point of contact)
QA program — scorecards, calibration, coaching
Weekly performance reporting
Onboarding: scope, setup, training, go-live
SLA targets — agreed and tracked from day one

Example price points (reference)

⚙ NOTE: Exact pricing delivered in proposal within 24h. These are reference ranges only — not displayed publicly.
Manager/Team Lead: from €16.95 per hour
Customer Support Agent: from €7.15 per hour
Workanova Fee: from €400/ month per seat

Billing terms

Monthly invoicing — issued at start of month, covering previous month
Security deposit: 1.5x monthly fee (applied to final month)
Cancellation: anytime, no penalty
VOIP costs: client-direct
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Ready to stop managing support fires?

We build, run, and improve your player support operation — so you can focus on growth, not tickets.
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Most operators know in 15 minutes if this is a fit. No pitch. Just answers.
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