SERVICES

VIP Support that protects your most valuable relationships

Priority handling, senior agents, proactive communication — because your high-value players shouldn't wait in the same queue.
Book a 15-min Fit Check

VIP churn is the most expensive problem you're not measuring

Your top 5% of players might be 40% of revenue.

When they wait, they notice. When they get generic responses, they remember. When they leave, you don't get a second chance.

VIP support isn't a luxury. It's retention math.

VIP experience. Predictable.

Priority routing — VIPs identified and fast-tracked automatically
Dedicated agents — Trained on tone, empathy, and judgment
Proactive protocols — Outreach on high-risk signals
Escalation ownership — No "we'll get back to you"
VIP reporting — Separate dashboard, separate metrics

What's included

VIP identification + tagging rules
Priority queue configuration
Dedicated VIP agent team
Tone and communication guidelines
Proactive check-in protocols
VIP satisfaction tracking
Monthly VIP retention report
Book a 15-min Fit Check