ROLES

For Heads of Support:
A team that owns its performance

QA scorecards, coaching loops, CSAT accountability — not just agents. A partner who improves, month over month.
Book a 15-min Fit Check

What heads of support actually need

Agents who are consistent, not just trained once
QA that produces improvement, not just scores
Backlog that stays manageable even during peaks
Visibility into what's happening without chasing it
An escalation model that doesn't pull you in for every complex case

What we deliver

CSAT target: 85%+ (our operational floor)
First response under 30 seconds (live chat)
Weekly QA calibration + 1:1 agent coaching
Monthly QA trend reports per agent and channel
Dedicated team lead who manages day-to-day
Book a 15-min Fit Check