iGaming support that protects GGR, not just tickets.

Dedicated player support teams for operators who know that slow responses, missed VIPs, and broken escalations directly cost revenue.
Book a 15-min Fit Check
Request a Quote

Get a tailored support plan and quote within 24 hours. No commitment

  • 24/7
    Coverage
  • 14+
    Languages
  •  
  • Go
    Live in 3–4 weeks
  •  
  • QA & SLA
    Governance
  • Stack
    Integration

iGaming support that protects GGR, not just tickets.

Dedicated player support teams for operators who know that slow responses, missed VIPs, and broken escalations directly cost revenue.

Book a 15-min Fit Check
Request a Quote
Get a tailored support plan and quote within 24 hours. No commitment
  • 24/7 Coverage
  • 14+ Languages
  • Go Live in 3–4 weeks
  • QA & SLA Governance
  • Stack Integrations
PROBLEM

The iGaming support problem everyone pretends doesn’t exist.

You’re running promotions, acquiring players, optimizing your product — and somewhere in the background, support is quietly losing players you paid to acquire.
VIPs waiting 10 minutes on chat. KYC escalations disappearing for 72 hours. Backlog growing every weekend. Agents who know the CRM but not the product.
These aren’t small operational issues. They’re revenue leaks with a compounding effect. That’s the problem we were built to fix.
PROBLEM

The iGaming support problem everyone pretends doesn’t exist.

You’re running promotions, acquiring players, optimizing your product — and somewhere in the background, support is quietly losing players you paid to acquire.
VIPs waiting 10 minutes on chat. KYC escalations disappearing for 72 hours. Backlog growing every weekend. Agents who know the CRM but not the product.
These aren’t small operational issues. They’re revenue leaks with a compounding effect. That’s the problem we were built to fix.
OUTCOMES

What operators
actually hire us for

Not "customer service." Managed support operations with clear outcomes.

1

Protect VIP revenue

Your top 5% of players generate a disproportionate share of GGR. Dedicated routing, senior agents, proactive handling, and VIP satisfaction tracking — because one churned VIP costs more than a month of support fees.

2

Eliminate payment escalation failures

Deposits, withdrawals, chargebacks, failed transactions — highest-urgency queries in iGaming. Documented escalation paths to payments and compliance teams before go-live. No more ‘who handles this?’

3

Cover 24/7 across all key markets

Weekends, holidays, peak promo windows — your players don’t stop playing because your team is off. We staff for volume, not averages, and cover your key markets around the clock.

4

Handle KYC and compliance escalations cleanly

Verification delays drive player frustration and regulatory risk. Agents trained on KYC/AML workflows, escalation protocols, and documentation standards — reducing friction without increasing compliance exposure.

5

Kill the backlog before it kills retention

Structured queues, priority rules, clear SLAs, and agents who don’t let tickets age. Backlog reduction protocols from week one, trending tracked in every weekly report.

6

Scale fast for new markets and product launches

New language market? Bonus campaign? New vertical?
We add coverage without a 3-month recruitment cycle. New agents operational in 2–3 weeks once scope is agreed.

WHO WE WORK WITH IN iGAMING

Who we work in iGaming

iGaming Operators (Casino + Sports)

Running player support across multiple markets and languages? We take the entire support function off your plate — agents, QA, escalations, and reporting. Your ops team gets weekly data, not daily firefighting.

Platform and Turnkey Providers

Your clients need support, you need a partner who understands the platform. We integrate with your stack and deliver white-label or co-branded support that reflects the quality your clients expect.

Game Studios

Player queries about mechanics, bugs, account access, and promotions — handled by agents who understand your game. Player satisfaction stays high, your studio team stays focused on building.

Affiliate Networks

High volumes of inbound queries from affiliates and sub-affiliates. Structured support for account inquiries, reporting questions, and payment escalations — at scale.
WHO WE WORK WITH IN iGAMING

Who we work in iGaming

iGaming Operators (Casino + Sports)

Running player support across multiple markets and languages? We take the entire support function off your plate — agents, QA, escalations, and reporting. Your ops team gets weekly data, not daily firefighting.

Platform and Turnkey Providers

Your clients need support, you need a partner who understands the platform. We integrate with your stack and deliver white-label or co-branded support that reflects the quality your clients expect.

Game Studios

Player queries about mechanics, bugs, account access, and promotions — handled by agents who understand your game. Player satisfaction stays high, your studio team stays focused on building.

Affiliate Networks

High volumes of inbound queries from affiliates and sub-affiliates. Structured support for account inquiries, reporting questions, and payment escalations — at scale.

PROOF

CSAT: 85%+
average across all iGaming accounts

FCR: 85%+
(industry standard: 70–75%)

Chat first response
under 30 seconds

Go-live
3–4 weeks from contract to first live conversation
TESTIMONIALS

What operators say

  • We found in Workanova a great partner who helped us streamline our support operations fast with experienced representatives as we open new markets across the globe. We now see Workanova as a partner who adds value not just in support but also in retaining our customers.

    CEO

    HugeWin
  • We are happy with the approach Workanova built around our customer support processes. Their knowledge of the industry shows in every interaction.

    CEO

    Rollblock
  • Workanova quickly became an extension of our team. Their agents don't just answer tickets — they understand the business.

    CEO

    Weltbet
  • Workanova's deep technical knowledge across various systems and platforms was the key to our seamless integration. Their remarkable adaptability to our rapid growth, combined with a sophisticated understanding of diverse player geographies, has made them an essential partner in our global expansion.

    CEO

    Terragon
  • Partnering with Workanova has allowed us to significantly elevate our B2C support. Their multilingual services and expertise in player retention have been seamless to integrate, providing our clients with the quick, efficient, and high-quality customer experience they deserve.

    Head of BD

    NuxGame
See case highlights

OPERATIONS INCLUDED

Dedicated Team Lead and Project Manager

QA scoring on 100% of sampled conversations

Escalation paths to KYC, payments, product, compliance

documented pre-launch

Tool integration:

Zendesk, Freshdesk, Intercom, LiveChat, Comm100 and more

Weekly reporting:

CSAT, FCR, AHT, backlog, escalation volume

14+ languages including

Turkish, Arabic, German, Spanish, Portuguese, French, Italian

Ready to fix your player support operation?

Tell us your channels, markets, and coverage hours. We’ll come back in 24 hours with a recommended setup and pricing estimate.
Book a 15-min Fit Check
Request a Quote