Pricing built around your operation, not a fixed package
Every operation is different. Coverage hours, languages, team size, channels — your price reflects your actual needs. No packages you have to squeeze into.
How pricing works
Your investment has two components:
Engaged Personnel Costs — the actual cost of your dedicated agents and team lead
Workanova Fee Per Seat — our management, QA, reporting, and operations fee
Both are transparent and fixed monthly. No surprises.
What affects the price
Languages required — each language market has different talent costs
Coverage hours — office hours vs extended vs 24/7
Volume and channels — chat, email, ticket, or combination
Team size — number of agents and whether a team lead is dedicated
Service scope — 1st line only, or with 2nd line and QA cadence
What's always included
Dedicated Project Manager (your single point of contact)
QA program — scorecards, calibration, coaching
Weekly performance reporting
Onboarding: scope, setup, training, go-live
SLA targets — agreed and tracked from day one
Example price points (reference)
⚙ NOTE: Exact pricing delivered in proposal within 24h. These are reference ranges only — not displayed publicly.
Manager/Team Lead: from €16.95 per hour
Customer Support Agent:
from €7.15 per hour
Workanova Fee: from €400/ month per seat
Billing terms
Monthly invoicing — issued at start of month, covering previous month
Security deposit: 1.5x monthly fee (applied to final month)
