September 8, 2026
Workanova is running the Worst Ticket Wall at SBC Summit, Stand B606 in Hall 2. Write the worst support ticket you ever handled — the best entry wins a free month of managed support.
September 8, 2026
Playbook for iGaming operators: map Gambling Commission timescales to a five stage escalation, build ADR ready evidence packs, and go live in 4–8 weeks.
September 3, 2026
An operations first, COSO aligned playbook for finance and ops to cut payment fraud without hurting conversion. Start with a fraud risk assessment.
September 3, 2026
Practical operations guide to design and run follow the sun support. Includes handoff templates, overlap windows, SLA pause rules, and a 4–8 week managed...
September 3, 2026
An operator first playbook to wire your help desk into PAM, payments, and KYC. Sequence identity, payments, then KYC, avoid integration pitfalls, and...
September 1, 2026
Operational playbook for iGaming operators to map license rules, staff night-shift KYC, and choose audited outsourcing—get audit ready in weeks.
July 22, 2026
Discover how AI in customer support transforms iGaming. Enhance player services with chatbots and human agents for faster, effective responses.
July 21, 2026
Boost player trust and retention with multilingual customer support. Engage players in their native language for better retention and compliance.
April 30, 2026
Every iGaming World Cup support cost forecast must account for more than agent hours — it must include chargebacks, Trustpilot damage, and post-tournament churn. iGaming support […]
